Organisation: Acenda Project type: UX research, Service Design, and concept and prototype evaluation Focus: Employee & customer experience
Organisation: Acenda Project type: Customer testing, UX research, service design, and concept and prototype evaluation Focus: Employee Experience
Organisation: RACV Project type: Opportunity mapping, Ideation Workshops, Concept testing, Quantitative Market Sizing and Segmentation Focus: Customer experience
Organisation: Incubation, Home & Energy, RACV Project type: Discovery Research, Codesign Workshop, Ideation, Concept testing Focus: Customer Experience
Client: Australian Institute of Family Studies Project type: Scoping Study, UX Roadmap, Capability Building Focus: Employee/Provider Experience
Client: Bingle Car Insurance (Suncorp) Project type: Customer Research, Personas, Customer Journey Map Focus: Customer Experience
Client: RMIT Online, Future Skills Course Project type: Course Design, Content Writing Focus: Student Experience
Client: SuperFriend Project type: Customer Value Proposition, Capability Building Focus: Employee & Partner Experience
Client: AAMI, Suncorp Project type: Prototyping / Usability Testing Focus: Customer Experience
Client: Australia Post Project type: Concept Testing / Service Design Focus: Customer experience
Client: Australia Post Project Type: Contextual Inquiries Focus: B2B/Partner Experience
Client: AAMI, Suncorp Project Type: Information Architecture / Card Sorting / Treejack validation Focus: Customer Experience
Client: Guild Insurance Project Type: Contextual Inquiries / Website Redesign Focus: B2B/Health Partner Experience
Client: Mecca Project type: User Testing / Instore Testing / Codesign Workshops / Customer Journey Map / Persona creation Focus: Customer & Employee Experience
Client: Service SA Project type: Spatial Design, CX Research Focus: Employee & Customer Experience
